🤔 Frequently Asked Questions (FAQs)

The AVILOO FLASH Test takes about 3 minutes to complete and be sent to you by email and communicated back to your MotorCheck report.

No, the vehicle does not need to be driven. Just ensure the vehicle is in Ready Mode (ignition ON for electric cars).

The AVILOO FLASH Test is compatible with most electric and hybrid vehicles. Refer to the AVILOO database to check if your vehicle is supported.

No, the AVILOO Box is specifically designed for battery diagnostics and should only be used for that purpose.

No, you should NOT charge or discharge the vehicle’s battery during the test. Just ensure the vehicle is ready to be tested with at least 5% charge in the battery.

The AVILOO FLASH Test cannot proceed if another diagnostic device is connected to the vehicle at the same time. The test relies on establishing a clean and exclusive communication link between the AVILOO Box and your vehicle’s onboard systems via the OBD-II port.

If your vehicle has any other OBD-connected device active—such as:

…then the AVILOO Box cannot gain the required exclusive access to perform the test.

Once the conflicting device is removed, the AVILOO system will be able to communicate with the car without interruption.

If you've removed all devices and the test still won’t start, contact AVILOO Support or your platform representative with your VIN and Box Serial Number.

The SoH value read from the battery management system (BMS) is based on manufacturer-specific algorithms and may significantly deviate from the battery’s actual condition – it can be either overstated or understated. In contrast, the AVILOO Certificate provides an independent, objective assessment of battery health based on comprehensive technical analysis. It not only determines the real SoH but also checks for potential defects and anomalies, resulting in a holistic evaluation of the high-voltage battery’s functionality and safety.

The QR code on the printed AVILOO Battery Certificate links directly to the digital original on the AVILOO website. By comparing the digital and printed data, you can clearly verify the authenticity of the certificate.

Yes – the AVILOO FLASH Test is scalable and ideally suited for fleets, end-of-lease vehicles, and used car inventories. For larger volumes, we offer custom processes, logistics solutions, and reporting – including dashboard overviews and API integration.

An independent battery certificate offers objective assurance about the condition of the vehicle’s most critical component – the battery. Studies and market data show that vehicles with documented battery health achieve higher resale prices and sell faster, especially EVs with strong SoH ratings.

Yes – the AVILOO Battery Certificate can be seamlessly integrated via API into vehicle marketplaces, sales platforms, or internal remarketing systems. This allows the battery condition to be displayed directly in the listing – providing more transparency, trust, and higher closing rates.

Yes! We regularly offer free live demonstrations and webinars. Just contact us using the chat widget below, and we’ll arrange a suitable time.

No. Regardless of the reason, if multiple tests are conducted on the same vehicle within two hours, only one test is charged per vehicle. You will receive a single invoice for the relevant VIN.

The AVILOO FLASH Test is designed as a plug-and-play solution and can be seamlessly integrated into existing workflows. Installation takes just a few minutes, after which the test runs in the background during normal vehicle operation.

No – you don't need any special expertise. We provide all the necessary information, documents, and instructions. Our support team is also available at any time via email or phone.