In January 2020 the company responsible for administering the MIAFTR database on behalf of the Motor Insurance Bureau (CAP HPI) made an administrative error.

This error caused 4,529 vehicle which had been written off to go unrecorded on the official MIAFTR database for a period of 4 months.

This means that any dealer checking the status of the affected cars during this time would have been returned a result that would NOT have identified the write off status of the vehicle.

The Motor Insurance Bureau notified its data recipients that there had been an issue with the file from 4 Jan on 28 April that affected all agencies including HPI, Experian and MotorCheck.

How have we addressed this issue?

  • MotorCheck gained access to the ‘missing’ records on the 21st May.
  • We identified those reports that included an erroneous response.
  • Thankfully over 60% were picked up by our exclusive 'Condition Alerts' leaving a very small number of reports showing 'all clear'.
  • We have written to any customers who may have been affected informing them of the data error and suggesting they check their records for the vehicles in question.

What should you do?

If you use MotorCheck to verify the history for all your part exchanges / trade purchases and you haven't heard from us you will not have been affected and don't have to do anything.

If you use any other provider for your history checks, you should make contact with them immediately to determine if any of your checks ran between January 4th and April 28th might have been compromised with the missing data.

If you have any questions on the above, please use the chat service on screen to speak with a member of our support team today.

If you'd like a free trade account with MotorCheck use the button below to register and avail of £10 free credit.

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